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FAQs & Policies
What makes Flow Vessel different from other water bottles?
Flow Vessel bottles are not just your average water bottles. We are eco-friendly, BPA-free, and made from pro-grade stainless steel. Designed with maximum functionality and style in mind, they're perfect for those who care for the environment and love practicality! We created Flow Vessel originally with people with disabilities in mind - universal designed products have features that make it accessible for everybody.
What makes a Flow Vessel design more functional?
Our bottles are designed for functionality, making it easy to sip your drink safely, even on the go. All our bottles have a straw option with our new Large range also featuring our unique 2-in-1 Straw & Pour lid. Our Original and Mini range have a one-press pop open lid making it the most accessible bottle design across our range. It's stainless-steel making it durable enough to withstand knocks, plus our Large range also has a silicon boot for extra protection. It’s safest to drink from a straw while driving (keep those eyes on the road) or exercising on a treadmill or cycling. It also easier to use a straw when lying down (so we always have one next to our bed). All lid styles can be opened with one hand making it seemless to stay hydrated.
Are these bottles environmentally friendly?
Indeed, they are! Our major supply chain is ISO14001 accredited, highlighting our commitment to eco-friendliness and social responsibility. ISO14001 is an international standard for environmental management systems (EMS), published by the International Organization for Standardization (ISO). This accreditation signifies an organisation has implemented an effective EMS to help manage its environmental impact in a sustainable way. The ISO 14001 standard focuses on reducing a company’s negative impact on the environment. Suppliers that are ISO 14001 accredited have committed to ongoing environmental performance improvements, which might include reducing waste, minimising energy consumption, and cutting down on pollution.
What materials are used, are Flow Vessel bottles safe and low-tox?
We use high-quality, pro-grade stainless steel for our bottles. They are BPA-free, ensuring your drink remains safe and taste-free. Stainless steel is a non-porous material making it ideal for food and beverage equipment and especially good for making water bottles. It typically consists of iron, chromium, and nickel, and provides exceptional resistance to corrosion, staining, and bacterial growth. Unlike plastic, which can develop scratches and crevices where bacteria can thrive, stainless steel’s smooth surface makes it less susceptible to bacterial colonisation.
How long does the insulation keep the drinks hot or cold?
Our bottles feature double-wall vacuum insulation, ensuring your cold drinks stay chilled and your hot beverages remain warm for up to 24 hours. Perfect for any adventure!
Are Flow Vessel bottles easy to clean?
Absolutely! With a wide neck design, cleaning your Flow Vessel is a easy. The lids on our Original and Mini range are also top-rack dishwasher safe. To ensure the integrity of the double-walled insulation, handwash your bottle body. Using hot soapy water and a brush after every use will ensure your bottle is always fresh and ready to use. You can also add a little bit of baking soda or vinegar with the soapy water and shaking it (like a polaroid picture or martini) before air drying.
Is there a convenient way to carry the bottle?
Of course! All Flow Vessel bottles comes with an integrated carry handle, making it easy to take wherever you go. We never leave the house without our Flow!
Do you offer different styles?
Yes, Flow Vessel bottles are beautifully styled to suit your taste and preferences. Not only do they function well, but they also look great! You can also mix and match lids too if you want a different look or need variety within your household.
Do you ever go on sale?
Yes, sometimes - but not often! So when we do, it would be a good idea to jump on the discount. We will from time to time offer free shipping. You're able to save with our value bundles all year round. We offer discounts with our duo or trio packs, with our trio packs being the most cost effective. Many of our customers purchase them as beautiful gifts. They make perfect presents for loved ones and we have many clients purchase more for friends and family.
What's your shipping policy?
Shipping Within Australia
- Standard Shipping: $9.95 flat rate
- Estimated Delivery Time: 3–7 business days (depending on your location)
We use trusted carriers like Australia Post to deliver your orders securely and promptly. A tracking number will be provided once your order is dispatched.
Orders placed on weekends or public holidays will be processed the next business day. Please note that during peak periods (e.g. sales, holidays), dispatch times may be slightly delayed.
Delivery Issues
Once your order is shipped, you’ll receive tracking details via email. If your order hasn’t arrived within the expected timeframe, please check your tracking number or reach out to our support team. We are not responsible for delays caused by carriers, incorrect addresses provided by customers, or unforeseen weather events.
As an Australian business, do you ship internationally?
We’re proudly Aussie owned and currently only ship within Australia from our online store. If you'd like to ship internationally please email us at hello@flowvessel.com.au and we can organise a custom order.
What's your return policy?
You can return unused and undamaged water bottles within 21 days of delivery for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email hello@flowvessel.com.au if you would like to return your order and we will send through the process details.
Can I leave a review anywhere?
We love hearing people's experiences - good or bad. We are always wanting to improve designs and clients' experience. So YES please leave us a review. Either on Google Reviews, Facebook or on our website after a purchase. Plus you'll go in the draw to win $100! How good is that - see below for links and more info 😍
When you design for disability, you create products that are more accessible, convenient and seamless for every body.
Good design enables, bad designs disables
Did you know?
Australians buy more than 118,000 tonnes of plastic drink bottles a year but most of us walk around in a constant state of dehydration.
A bottle takes over 1,000 years to degrade. Less than 2% of plastic is recycled.
Most water bottles end in landfill. Globally there are 1,500 bottles a second that end up in our landfill and oceans.
By 2050 they'll be more plastic in our oceans than fish.
